Manuel Iglesias

Pedro Andrade

VP of product for AI & Automations, Talkdesk

Pedro Andrade is VP of product for AI and Automations at Talkdesk, managing a range of products that use artificial intelligence to optimize Contact Center operations and improve the customer experience.
In the past, he managed products teams to serve the telco market with Conversational A.I. and Conversational Commerce solutions, where automation plays an important role in the operator's customer journey.
© APCC - Associação Portuguesa de Contact Centers - 2022