Cândido Ferreira

Senior Manager Contact Center Unit ManpowerGroup Solutions

Head of ManpowerGroup Solutions Contact Center and BPO Business Unit, with more than 20 years of experience in the definition, implementation, management and consulting of Contact & Service Centers in multiple industries. Cândido Ferreira achieved international recognition in London 2017 at the Contact Center World annual conference, the world's largest industry association, being the only Portuguese considered EMEA Individual Contact Center Industry Star (recognition that ManpowerGroup Solutions also achieved as a specialist company in this industry). He also collaborate with Contact Center World as a jury for the Asia-Pacific Region.

Main guidance: ensure strong leverage to the performance of our clients' businesses to enable them to achieve the satisfaction of the expectations and needs of all its stakeholders (customers, shareholders, employees, etc.).

"We believe the only way to Success is to ensure a high satisfaction of EVERYONE with whom we are involved. Because their success leads us to our success! "

© APCC - Associação Portuguesa de Contact Centers - 2018